DESCRIPTION OF THE ORGANIZATION
Médecins Sans Frontières (MSF) opened its office in the Republic of Korea in 2012, based in Seoul. The MSF Korea office focuses on four key pillars: (1) recruitment of skilled Korean medical and non-medical staff to dispatch to MSF field projects, (2) communications to the Korean public on global humanitarian crises and urgent health emergencies, (3) outreach to Korean stakeholders and policymakers in support of international community engagement and action, (4) and fundraising from Korean donors to directly support MSF medical humanitarian activities.
PURPOSE OF THE POSITION
Under the direct supervision of the Donor Development Manager, the Database Administrator (DA) provides administrative support and analysis of fundraising data to the Fundraising department (FR Dept.) using SmartRaiser(SR). DA is responsible for uploading data files and running data cleansing routines. The role also involves providing regular reports and performance analysis as well as supporting future fundraising goals.
MAIN DUTIES AND RESPONSIBILITIES
1. Data Management and Analysis
DA manages the flow of data into the database and is responsible for uploading data acquiring from external agencies including Telemarketing(TM) and internal Fundraising events. DA also supports analysis to support decision making around fundraising activities.
- Managing the regular upload of data files to SR, ensuring the accuracy of the data loaded to the system adheres to MSF’s data standards.
- Ensuring quality of the information received and identifying and managing data errors with external agencies.
- Monitoring data entry procedures within FR Dept and troubleshooting where necessary
- Checking and cleansing data regularly
- Generating and presenting data analysis to monitor income performance including monthly report, retention report, F2F report, TM Report and other requested reports.
- Providing data regularly for supporting donor cycle
- Informing ad-hoc data for members of FR Dept ensuring proper donors contacted
- Liaising with the Support Service Department(Finance) in the provision of information and data to monitor income performance
- Ensuring donation receipt issued properly to donors and uploading the related data to National Tax Service Website (NTS) timely.
- Managing external web servers for supporting external suppliers
2. Systems Development
- Maintaining and developing systems to monitor the data flows. This involves carrying out quality assurance and spot checking donations processed
- Advising the database workflows or/and assisting upgrades to SR
- Identifying and re-organizing existing data structure for improved data management
3. System Management
- Acting as a liaison between FR Dept and SR on systems issues
- Training staff and office volunteers to ensure accurate use of the database
- Creating and maintaining forms related to the use or/and request of the database
- Upgrading, updating and maintaining the database to support our current active fund
4. General Duties
- Representing MSFK at SR user group and attending relevant training sessions on the system
- Attending International working group discussion and meetings
- Assisting fundraising projects when required
QUALIFICATIONS AND REQUIREMENTS
Essential Skills and Experience
- Bachelor’s degree.
- Minimum 3-5 years of relevant work experience in NGOs and or corporation
- Strong analytical, problem solving and organized thinking
- Good communication skills and ability to negotiate
- Attention to details with a thorough approach to the area of data processing
- Superior time management skills, ability to deliver to deadlines and prioritize time/resources
- Flexibility to take on other related tasks combined with willingness to learn
- Competent user of MS office especially for Excel
- Ability to work in a team and foster team spirit
- Strong commitment to MSF’s humanitarian aid work
- Self-starter. Ability to work independently
- Good understanding of NGO and commitment to MSF
- Fluent in Korean and English
Desirable Skills and Experience
- Fundraising or marketing experience.
- Experience of Korean Charity Database systems within a supporter care environment
- Experience with SQL
- Experience with SR would be an advantage
INFORMATION AND APPLICATION
- Dynamic candidates with relevant qualifications who are interested to apply may submit a letter of motivation and CV in English to 'recruit@seoul.msf.org '
- Only electronic applications in English will be accepted. Application without a letter of motivation will not be considered.
- Starting Date : As Soon As Possible
- Thank you for your interest; kindly note that only shortlisted candidates will be contacted.
Special Notes: This Job Description is only a summary of the typical functions of this position and not an exhaustive or comprehensive list of all possible job responsibilities and duties. Accordingly, the responsibilities and duties of the jobholder might differ from those outlined in this Job Description and the other duties, as assigned, might be part of the job due to organizational and operational needs.