현재 위치

채용공고

Donor Care Officer

2018.11.14
Department: 
Fundraising
Position: 
Donor Care Officer
Reports to: 
Fundraising Director
Recruitment Periods: 
2018.11.14 ~ 2018.12.09
Start date: 
2019.01.14
설명: 

DESCRIPTION OF THE ORGANIZATION

Médecins Sans Frontières (MSF) opened its office in the Republic of Korea in 2012, based in Seoul. The MSF Korea office focuses on four key pillars: (1) recruitment of skilled Korean medical and non-medical staff to dispatch to MSF field projects, (2) communications to the Korean public on global humanitarian crises and urgent health emergencies, (3) outreach to Korean stakeholders and policymakers in support of international community engagement and action, (4) and fundraising from Korean donors to directly support MSF medical humanitarian activities.

 

PURPOSE OF THE POSITION

Under the direct supervision of the Fundraising Director, and in close collaboration with other staff in MSF Korea and external agencies, the Donor Care Officer leads in setting and achieving donor cycle fundraising objectives, implements strategies and activities and improve operational excellence to support the achievement of fundraising objectives and strategies.

1. Implement and improve existing Donor development plan which is fully aligned with Fundraising strategy of MSFK.

2. Maximize donor life time value and increase loyalty of existing donors by ensuring a superior donor experience.

3. Ensure donor service process that fulfill the high quality and cost-effectiveness.

4. Provide donor insight into MSF office . 

5. Build customized donor communication for MSFK.


 

MAIN DUTIES AND RESPONSIBILITIES

  1. Donor Communication for retention and cultivation

  • Develop and implement donor communication through diverse channels such as email, direct mail, event and call.
  • Develop and implement donor loyalty programs including upgrade, hybrid, reactivation, conversion etc., based on the performance evaluation and retention rate.
  • Handle interactions with donors across all communication channel.
  • Implement donor loyalty programs and evaluate it on a regular basis.
  • Segment donors with diverse standards for donor loyalty programs and donor services.
  • Manage all process of sending materials to donors and controlling inventories.
  • Ensure legal and regulatory compliance related to agency management and donor data.
  • Manage budget in order to increase efficiency under the supervision of Fundraising Director .

  2. Database administration 

  • Extract the data of target groups for each campaign and collect the results.
  • Issue donor certificate and tax receipt in collaboration with the DB administrator.
  • Manage the process of updating data when the DB administrator is not available.

  3. Agency management

  • Monitor, evaluate and develop the performance of external agencies related to tele-fundraising, mailing and design.
  • Research the external agencies in the market, and implement the process for the contract.
  • Implement the process of invoice and payment.
  • Provide regular training including MSF operational and/or organizational news, and service standards to call center.
  • Maintain and develop call center system.

  4. General Duties

  • Attend International working group discussion and meetings.
  • Assist fundraising projects when required.

 

QUALIFICATIONS AND JOB REQUIREMENTS

    ESSENTIAL SKILLS AND EXPERIENCE

  • Bachelor’s degree in marketing or related field.
  • Minimum 3 years of relevant work experience in NGOs and or corporation with experience in business process management.
  • Experience and successful delivery of a diverse range of direct marketing and or CRM campaigns.
  • Extensive experience in multiple agency management and working with external suppliers to deliver projects.
  • Strong interpersonal, communication, negotiation and presentation skills.
  • Strong analytical, problem solving and creative thinking skills.
  • Attention to detail and accuracy.
  • Superior time management skills and ability to deliver to deadlines.
  • Excellent MS office processing skills.
  • Ability to work in a team and foster team spirit.
  • Strong commitment to MSF’s humanitarian aid work.
  • Self-starter. Ability to work independently.
  • Fluent in written and spoken Korean and English.

   DESIREABLE SKILLS AND EXPERIENCE

  • Good understanding of MSF field programs and principles of action.
  • Fundraising experience.

 

APPLICATION

  • If you are interested in this position, please send your motivation letter and CV in English to HR Department at:  recruit@seoul.msf.org
  • Application Deadline: December 09, 2018
  • Thank you for your interest. Kindly note that only shortlisted candidates will be contacted.
  • Application without a letter of motivation will not be considered.

 

Note: This Job Description is only a summary of the typical functions of this position and not an exhaustive or comprehensive list of all possible job responsibilities and duties. Accordingly, the responsibilities and duties of the jobholder might differ from those outlined in this Job Description and the other duties, as assigned, might be part of the job due to organizational and operational needs.